002118
23/03/2026
07/04/2026
Salesforce Administrator (App Builder)
South West, Gloucestershire, Rosehill – Hybrid
Digital Services – Technical Teams
Salesforce Administrator (App Builder)
Full Time
UCAS is at the heart of connecting people to higher education.
UCAS is the world’s leading shared admissions service for higher education. We provide application services for UK universities and colleges as well as delivering a wide range of research, consultancy and advisory services to schools, colleges, careers services, professional bodies and employers.
We’re a successful and fast-growing organisation, which helps hundreds of thousands of people every year. We’re committed to delivering a first-class service to all of our customers — they’re at the heart of everything we do.
The Digital Services business unit is at the heart of UCAS’ technical innovation, data and infrastructure. It focuses on leveraging data science, technology, and enterprise architecture to enhance UCAS’ digital products and services.
The unit is dedicated to developing and improving customer-centric digital solutions, ensuring seamless and secure online experiences for all users. By providing insightful data and analysis, often made available to anyone with free-to-use intuitive dashboard, Digital Services empowers the Higher Education sector and those interested in the sector with valuable information to make informed decisions. By working in collaborative, expert led, multi-disciplinary teams, Digital Services drives UCAS’ mission to connect students with their next opportunities through advanced technological solutions.
35.00
To work with the CRM team and users across the business to maintain, develop and improve the UCAS Salesforce environment. This will involve declarative configuration of the platform, demoing new features to users, supporting users, supporting go-live of new features and working with UCAS’s core IT partner in their ongoing operation.
Key accountabilities:
• Delivery of Salesforce software solutions primarily using Salesforce declarative configuration.
• Provide technical input and innovation, while collaborating with the rest of the scrum team on the development of solutions.
• Carry out “BAU” support activities on behalf of our users.
• Configure solutions in line with our admin standards and industry best practice
• Deploy features using standard tooling such as Changesets, SFDX, git, etc.
• Develop and prototype investigations or spikes to assist in the delivery of features.
• Ensure the delivery of high-quality products through techniques such as test-driven development, pair programming, and code review.
• Contribute to the ongoing improvement of the scrum team through agile retrospective ceremonies.
• Significantly experienced Salesforce administrator.
• Salesforce certified
· Certified Administrator – essential
· Certified Platform App Builder – essential
• Experience of working with end users to understand requirements and express them in Salesforce configuration
• Solid understanding with custom objects, page layouts, profiles, permissions, workflows, approval processes, flows and flow triggers.
• Excellent knowledge of Salesforce.com technical architecture.
• Experience of developer deployment tools (SFDX, git, bamboo, etc.) would be highly beneficial, although training will be provided.
• Experience of agile delivery methodology would be useful but not essential
• Strong written and verbal communication skills.
• Strong collaboration skills to facilitate the development of high-quality products in line with the product owner’s requirements.
• A keen desire to gain further certification with an interest in Data 360.
• Ability to read Apex, along with a demonstrable interest in gaining Salesforce developer skills would be advantageous
Salary up to £45,000
· Purpose-driven work in a charity-led organisation connecting people to education and opportunity
· Internal training, mentoring, and access to industry-recognised certifications through our development academies
· Hybrid working model built on trust and flexibility, with a 35-hour week and flexible contracts
· 30 days annual leave, 3 concessionary days over Christmas, bank holidays, and the option to purchase additional leave
· Everyday wellbeing support through Perkbox, offering discounts and wellness tools
· Onsite facilities including a subsidised gym, café, and free parking at our Cheltenham office
· Inclusive culture supported by employee networks, wellbeing champions, and Mental Health First Aiders
· Recognition and reward through our quarterly employee scheme and an ex-gratia bonus for going above and beyond
Studies have shown that some groups of people are less likely to apply to a role unless they tick every box. At UCAS we recognise that talent comes in various forms and we are committed to delivering a fair and equitable recruitment process where applicants have an equal opportunity to demonstrate their skills. So, if you are interested in this vacancy, but don’t necessarily meet every single point on the job description, please apply.
If you have any questions and would like to find out more about the role before applying please email the Talent Acquisition team via careers@ucas.ac.uk.
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