Job Description

About Jordan Valley Health

Jordan Valley Health (JVH) is a mission-driven organization dedicated to improving the health of individuals and families in underserved communities. We provide comprehensive healthcare services including primary medical, dental, vision, and behavioral health. Our mission is simple: Improve our community’s health through access and relationships. By working collaboratively with partners and continually innovating, JVH strives to be a leader in providing essential healthcare for the underserved, ensuring everyone in our community has access to quality healthcare.

Job Summary

The Patient Advocate is responsible for managing patient appointments, ensuring a seamless check-in process, assisting patients with financial and resource navigation, and maintaining accurate financial and administrative records. This role requires strong customer service skills, attention to detail, and the ability to work effectively in a fast-paced clinical environment while promoting teamwork and meeting performance objectives.

Key Responsibilities

Scheduling & Check-In Duties:

• Schedule patient appointments, follow-ups, and procedures based on provider availability and clinic protocols.
• Confirm, reschedule, and manage cancellations while minimizing scheduling conflicts.
• Provide patients with appointment details, preparation instructions, and necessary documentation.

Front Desk Operations

• Greet patients warmly and ensure a positive first impression at check-in.
• Verify patient demographics, insurance information, and required documentation.
• Collect co-pays, outstanding balances, and necessary forms.
• Obtain and scan patient identification, insurance cards, and consent forms.
• Maintain updated and accurate patient information in the electronic medical records (EMR) system.

General Administration & Communication

• Answer phone calls, respond to patient inquiries, and provide general clinic information.
• Assist with daily reports, appointment reminders, and other clerical tasks as needed.
• Act as a liaison between patient and clinical teams through in-basket messaging, tasks and medication requests.

Patient Assistance & Resource Support

• Assist patients with connecting to financial assistance programs, including Medicaid applications, sliding-scale enrollments, and payment agreements.
• Guide patients who have difficulties completing paperwork or understanding medical/financial information.
• Educate patients about available community resources and facilitate access to appropriate services.
• Display sensitivity to patient needs, ensuring a compassionate, patient-centered approach.
• Financial & Administrative Responsibilities:

Cash Management

• Maintain daily cash balancing and reporting to ensure accurate financial transactions.
• Handle patient payments, generate receipts, and reconcile end-of-day collections.

Teamwork & Organizational Goals

• Promote effective working relations and work as part of a team to facilitate the organization’s ability to meet its goals and objectives.
• Attain all agreed-upon goals and objectives within specified time frames, contributing to the organization’s overall mission.
• Consistently meet monthly individual productivity goals and key performance indicators (KPIs) as determined by Management.

Compliance & Safety Responsibilities

• Ensure strict adherence to healthcare privacy regulations, such as HIPAA, when handling patient information and medical records.
• Responsibly follow the Clinic Exposure Control Plans, including protocols for Bloodborne and Airborne Pathogens.
• Demonstrate respect and regard for the dignity of all patients, families, visitors, and fellow employees to maintain a professional, responsible, and courteous environment.

Other Duties

• Promotes the education and development of students, interns, residents, apprentices, and other new staff by sharing expertise, responding to questions, and fostering a positive and supportive learning environment.
• Perform all other duties as assigned to support clinic operations.

Benefits Overview

• Medical and Prescription Drug Coverage: Three comprehensive plan options (Buy-up, Base, and High Deductible) through UnitedHealthcare's Choice Plus network, covering various deductibles and out-of-pocket limits. Includes access to telemedicine services via Teladoc.
• Health Savings Account (HSA): Available for employees in the High Deductible Plan with employer contributions and tax advantages.
• Flexible Spending Account (FSA): Options for both healthcare and dependent care FSAs, allowing pre-tax contributions for qualified expenses.
• Dental and Vision Coverage: Dental insurance through Cigna’s DPPO network and vision coverage through EyeMed’s Insight network.
• Retirement Plan: Pre-tax and Roth 403(b) retirement plans with a 5% employer match starting after 30 days of employment.
• Life and Disability Insurance: Basic Life and AD&D insurance provided at no cost, with the option to purchase additional coverage. Long-term and short-term disability insurance are also available.
• Employee Assistance Program (EAP): Free confidential support for personal and professional challenges, including counseling and crisis intervention.
• Additional Voluntary Benefits: Options for critical illness, accident, hospital care, and pet insurance through MetLife.
• Pay on Demand Available

Holidays

• Nine paid holidays per year.

Health Requirements

All employees are required to provide proof of vaccination for Flu, Hepatitis B and Tuberculosis (TB) as part of our commitment to maintaining a safe and healthy workplace.

Application Process

Interested applicants should submit a resume and cover letter through the JVH career portal at Careers & Education - Jordan Valley. Applications will be accepted on a rolling basis until the position is filled.

Jordan Valley Health is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Requirements

Qualifications

• Associate’s degree or healthcare-related certification preferred
• 1 year of progressive work experience in a medical setting preferred
• Proficient in Windows based computer program
• Excellent telephone, interpersonal, and communication skills required.

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