Job Description

Medmonk

At Medmonk, our employees are at the core of everything we do. We are committed to hiring and developing exceptional individuals who are passionate about delivering high-quality service and patient care. We foster a supportive work environment that encourages achievement, success, and professional growth. This position also offers a career advancement opportunities within the company. Medmonk provides a comprehensive benefits package, including medical insurance, a 401(k) plan, paid time off, and more.

Position: Patient Access Advocate

Medmonk is seeking a highly motivated Patient Access Advocate with a strong sense of integrity and commitment to patient support and customer satisfaction. This is a full-time, onsite position in our Itasca, IL office. The role is available for immediate hire. The ideal candidate will have experience in specialty pharmacy or home infusion reimbursement and demonstrate a passion for helping patients overcome barriers to care, access their prescribed therapies, and navigate the reimbursement process.

Experience Preferred :

• 3-5 years of experience in the following areas:
• Pharmacy and medical benefit prior billing, including prior authorization for specialty or home infusion therapies
• Copay assistance programs and coordination of home infusion or alternate site of care for specialty drugs
• Specialty pharmacy dispensing and billing processes for high-cost medications
• Physician office billing and reimbursement processes

Key Competencies :

• Exceptional attention to detail
• Strong passion for customer service
• Excellent verbal and written communication skills
• Friendly, patient, and professional attitude with the ability to de-escalate challenging situations

Job Responsibilities:

• Respond promptly and professionally to customer inquiries via phone and email.
• Assist customers with various issues, including application and claims support.
• Gather customer information thoroughly, assess needs, and educate customers to help prevent future issues.
• Document interactions using contact tracking systems.
• Operate automated information systems independently.
• Provide quality service and support in benefit investigations, prior authorizations, patient copay balances, and troubleshooting.
• Offer accurate and comprehensive information regarding Medmonk’s programs and services.
• Compile and generate customer service reports as needed.
• Perform other duties as assigned.

How to Apply:

Please send your resume to: (Medmonk.careers@medmonk.com)

Job Type: Full-time

Pay: $45,000.00 - $57,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Experience:

• HealthCare: 1 year (Preferred)

Work Location: In person

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