Corporate IT Support Specialist
The Corporate IT Support Specialist provides technical support to corporate employees, executives, and business teams across office and remote environments. This role focuses on endpoint support, identity access, collaboration tools, and maintaining a high-quality end-user experience.
Provide Level 1–2 IT support to corporate users via phone, chat, and ticketing systems
Troubleshoot hardware, software, and operating system issues for laptops and desktops
Support identity and access management including account provisioning, password resets, and MFA
Support collaboration tools such as email, messaging, and video conferencing platforms
Manage endpoint devices using MDM tools and enforce security and compliance policies
Assist with onboarding and offboarding of employees
Escalate complex technical issues to Tier 2/3 teams as needed
Maintain accurate documentation and knowledge base articles
2–4 years of IT Support or Desktop Support experience in a corporate environment
Strong experience supporting Windows and/or macOS environments
Familiarity with Active Directory, Azure AD, or similar identity platforms
Experience with ticketing systems and ITIL-based workflows
Strong customer service and communication skills
Experience supporting executives or VIP users
Familiarity with MDM tools such as Intune, Jamf, or similar platforms
Experience supporting hybrid or remote workforces
CompTIA A , Network , or similar certifications
Professional demeanor and discretion
Strong troubleshooting and documentation skills
Ability to manage multiple priorities in a fast-paced environment
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