Job Description

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Long & Foster Insurance is an independent insurance agency focusing on personal lines insurance products with over 35 different locations in the United States. We have established relationships with many of the top A-rated carriers allowing us to provide solutions for a vast array of customers. Our employees are our most important asset, so we maintain a positive, respectful, and encouraging work environment. But don't just take our word for it! Long & Foster has been named a Top Insurance Employer based off employee feedback every year since 2018 and we maintain a 97% employee retention rate. Having doubled in size over the last few years, it's proven we don't like to sit still. We enjoy and promote a fast-paced working environment and our constant growth continues to open new opportunities for our company and employees.

Long & Foster Insurance is currently seeking a professional and experienced Customer Service Rep. This position offers you the opportunity to learn and grow within a dynamic growing organization. You will be working alongside some of the industry's best talent in one of our offices located in Fredericksburg, VA!

Job Duties and Responsibilities:

• Support sales programs and long range objectives to enhance business strategy and achieve goals relative to profitability, cost control and organizational effectiveness.
• Research and answer clients' and underwriters' calls.
• Advise clients regarding insurance coverage and risk management issues.
• Provide account executive and account manager(s) with administrative support, reporting, and sales program communication.
• Process policy changes, renewals and cancellations.
• Handle claims and billing inquiries.
• Foster and maintain good working relationships with insurance company underwriters.
• Work with existing clients to round accounts by identifying additional needs, providing quotes and selling needed coverages.
• Report immediately any circumstances that may lead to potential or actual HomeServices errors and omissions claim and/or any DOI (Dept. of Ins.) or related complaints to VP insurance operations.
• Perform any additional responsibilities as requested or assigned.

Performance Expectations:

• Meet all performance and behavior expectations outlined in the company performance appraisal form or communicated by management.
• Perform responsibilities as directed achieving desired results within expected time frames and with a high degree of quality and professionalism.
• Establish and maintain positive and productive work relationships with all staff, customers and business partners.
• Demonstrate the behavioral and technical competencies necessary to effectively complete job responsibilities. Take personal initiative for technical and professional development.
• Follow the company HR Policy, the Code of Business Conduct and all subsidiary and department policies and procedures, including protecting confidential company information, attending work punctually and regularly, and following good safety practices in all activities.

Qualifications:

Education:

· Associate's degree or equivalent work experience and knowledge.

Experience:

· Two years successful servicing experience with independent agency (or equivalent).

Knowledge and Skills:

• Stellar customer service skills and experience - required.
• Working knowledge of insurance agency operations, claims handling, coverages, rates, markets and applicable insurance laws/codes - nice-to-have
• Thorough knowledge of all personal lines insurance products especially those represented through HomeServices Insurance- nice-to-have
• Excellent analytical, problem-solving and decision-making skills.
• Excellent oral, written and interpersonal communication skills.
• Proven automation, time management, and organizational skills.
• Familiarity with risk assessment and risk management techniques.
• Knowledge of the real estate, title, and/or mortgage businesses preferred.
• Familiarity with transactional (T-filing) and electronic (e-Filing) environments preferred.

Other (licenses, certifications, schedule flexibility/OT, travel, etc.):

• Licensed in Property and Casualty preferred

This position pays a salary with commission as well as a comprehensive benefits package including 401k, medical, dental, vision, life insurance, and more. If you are a licensed customer service agent looking for a place to excel, please apply and send your confidential resume with contact information immediately to Dolla Yang, TA Specialist/Human Resources at HomeServices of America - Shared Success Center.

Job Type: Full-time

Pay: $20.00 - $26.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Supplemental pay types:

• Commission pay

Experience:

• Insurance Customer Service: 2 years (Preferred)

License/Certification:

• Property & Casualty License (Preferred)

Work Location: In person

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