Job Description

As a Trust, Risk & Fraud Agent, you’ll be a key player in maintaining the safety and integrity of our platform. You’ll lead investigations into suspicious activity, enforce community standards, and help prevent fraud and abuse. This role is ideal for professionals with experience in fraud detection, trust & safety, content moderation, or investigations who are ready to make a meaningful impact in a fast-paced, innovative environment. This team handles a wide range of cases, from content-related issues such as racism, harassment, nudity, or violent language, to commerce-related concerns including fraud, chargebacks, account takeovers, and payment disputes.

Responsibilities

- Review reports and emails submitted by the community via chat and email, investigating potential violations of Trust & Safety policies

- Analyze information quickly to determine appropriate actions on buyer or seller accounts

- Communicate investigation outcomes clearly and empathetically to ensure users feel supported and heard

- Conduct detailed investigations into suspicious transactions, user behavior, and content violations

- Monitor fraud and risk queues to identify patterns and mitigate financial and reputational threats

- Respond to user inquiries related to fraud, trust, and safety with empathy and professionalism

- Collaborate cross-functionally to resolve complex cases and enforce platform policies

- Analyze trends and data to recommend improvements to fraud prevention and community safety strategies

- Maintain high-quality work while meeting SLAs and managing a dynamic case backlog

- Represent the company with integrity and a commitment to user protection

Qualifications:

- Eager to launch a career in a fast-paced, innovative environment

- Weekend and holiday availability required

- Bachelor’s degree or college experience preferred

- 1–5 years of experience in fraud operations, trust & safety, customer service, or fulfillment

- Strong customer-first mentality and proactive problem-solving skills

- Experience with social media, marketplace platforms, parcel delivery, or payment processors

- Familiarity with tools like Zendesk, Kustomer, or Intercom

- Interest in ecommerce and marketplace operations

- Knowledge of collectibles is a plus

- Previous start-up experience is a plus

This is a Permanent position based out of Phoenix, AZ.

The pay range for this position is $49920.00 - $60008.00/yr.

- Generous Holiday and Time off Policy - Health Insurance options including Medical, Dental, Vision - Work From Home Support - Home office setup allowance - Monthly allowance for cell phone and internet - Care benefits - Monthly allowance for wellness - Annual allowance towards Childcare - Lifetime benefit for family planning, such as adoption or fertility expenses - Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally - Monthly allowance to dogfood the app - Parental Leave (16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence.)

This is a hybrid position in Phoenix,AZ.

This position is anticipated to close on Apr 21, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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